When we head into the auto dealership to buy a new car, we look for the help ofa salesperson who is knowledgeable about the make and model, enthusiastic aboutthe process, honest in character, and happy in general. Whomever hired Ryan Kochat Sierra Blanca Motors must have been looking for those same qualities, because,wow, Ryan takes care of you and takes care of business. We special ordered our Jeep just like we liked it – but Ryan had to call us backlater with the bad news that Jeep had to modify our order because it was beginningshutdown of the production line to re-gear for the next model. Sierra Blanca madesome good offers to make up for what was goiong to be different on the Jeep thatwas in productionBut our heart wasn’t in it - we wanted what we wanted. They offered our depositback. But Ryan asked us for 24 hours, maybe he could find one somewhere. I don’tknow how he did it, because he and I both had searched the inventory online beforebut he did! Four days later we were driving around in our perfect new Jeep! And it’s fantastic. Thank you Ryan for everything, it was an adventure! You tracked down the informationwe needed. You got back to me with calls, emails or texts when you said you would.You negotiated for us. You were determined to get us the exact Jeep we were looking for. If anyone is looking for their next dream car, buying it really ought to bea fun process shouldn’t it? If it’s a make available at Sierra Blanca Motorsgo there, we’ve been really happy with them. And ask for Ryan Koch.
I spoke with John Marshall a few months ago, I've been in more then once searching vehicles. I expressed that I was looking for a manuel 4x4 but something small. He said those are hard to come by but they do happen...he said he would keep a eye out for me. I left it at that and then I received a surprise call from John on Thursday that a 2008 toyota truck had just come in...manual 4x4! Needless to say I came by on lunch the next day and to my delight it was exactly what I had described. I came back Saturday...they patiently worked with me as I crunched numbers to keep within my budget! I'm a proud owner of a 2008 toyota tacoma... Truth be told I couldn't be happier...worth every effort and every penny involved!! Thank you Sierra Blanca staff for a great car buying experience ~ John Marshall your a gem!!! Rating from LincolnCounty
I decided on a Monday to cruise the lot, and by Tuesday noon I had a new jeep that Eddie
Browne showed me. He and the guys got me a great deal, and I don't need to drive miles away to
get my car serviced. I found everybody very friendly and accomodating, and I'm looking forward
to a good relationship with these nice folks!! Thanks Eddie!! You walk kinda funny, but you are
a swell guy!
Tim M, Alto
We recently purchased a used PT Cruiser from Sierra Blanca Motors. From the very first phone call, Paul went above and beyond what anyone would expect from a car salesman. He was kind enough to drive the car to Roswell to save us an extra long trip AND he made the the nine year old car looked showroom clean and it smelled brand new! I would not hesitate to leave Texas to purchase a car from Sierra Blanca Motors next time we purchase a car. Thank you Paul!
Sierra Blanca Motors,
Recently I purchased a 2013 Tahoe LTZ from you dealership. I live in El Paso and just recently returned from Afghanistan, and decided to purchase my Tahoe from your dealership because of the professionalism and excellent customer service provided by Shanhan Bower. I started my search while in Afghanistan, and started with the dealerships in El Paso. I quickly realized that I would need to look outside to receive the quality of service I expected. Shanhan was the Sales Rep that made the purchase everything I expected, through emails and phone calls with my wife we were able to find the exact Tahoe I was looking for. Shanhan made the purchase easy and worry free, even when I was communicating with him from Afghanistan. I would recommend Shanhan and your dealership to anyone buying a car. I truly appreciate my experience at your dealership and think that it should be used as the standard of true customer service. Thanks again
Very Respectfully,
SSG Smith, Richard
US Army, Ft Bliss TX
This was the best car experience I could have ever asked for. I went in just dreaming about a
good reliable car and within 24 hours I was driving home my new car. The sales associate Paul
Anaya really cared if I was getting a good deal. Unlike other car dealerships that I've gone into
where the sales persons made your skin crawl because they are just seething with money hungry
dishonesty, I can honestly say that these people actually care. I loved my whole experience with
Sierra Blanca Motors. I would recommend anyone and everyone go to this dealership.
Signed one happy girl!!!
Monica C.
Paul, just a note to let you know I have never experienced such a positive car experience. You have, by far, exceeded all expectations in customer service, and the smooth quick deal you made for me on my beautiful Buick Lacrosse. Thank you again for all the help, and making things so easy for me. Cee Jay Bowker
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